Returns & Exchanges

• 30-day return window from delivery
• Request must be raised within this period

To qualify:

• Item must be unused, unworn, and unwashed
• Original tags must be intact
• Original packaging required
• Proof of purchase is mandatory

All returns are reviewed before approval.

• Returns must be approved before shipping
• Instructions and return address are shared after approval
• Unauthorized returns will not be accepted

Arbancia may reject returns that do not meet policy conditions.

• Inspect your order immediately after delivery
• Report damaged, defective, or incorrect items promptly

For verification:

• Clear images may be required
• Full unboxing video is mandatory

Claims without proper evidence may not be accepted.

The following items cannot be returned or exchanged:

• Innerwear, foundation wear, daily essentials
• Personal care or beauty products
• Customized or made-to-order items
• Final Sale / Non-Returnable items
• Gift cards and promotional items
• Perishable goods
• Hazardous or flammable materials

Please review product details carefully before ordering.

• Allowed only where clearly mentioned
• Subject to stock availability
• Some items are exchangeable only within the same category

For faster service, return the item and place a new order after approval.

Approved exchanges will be delivered to you within 7-10 days.

• Cancel or return within 14 days of delivery
• No reason required

Item must be:

• Unused and unworn
• With original tags
• In original packaging
• With proof of purchase

This does not apply to hygiene-sensitive or customized items.

• Refunds are processed after inspection
• Issued to the original payment method
• Processing time: up to 10 business days

Bank or payment provider delays may apply. Shipping, duties, and handling fees are non-refundable.

• Items must be unused with original tags and packaging
• Some products are exchangeable only within the same category
• Unboxing video is required for damage or missing claims
• No returns on innerwear, customized, or final-sale items
• Arbancia reserves the right to approve or decline requests